Child Safety Standards

Our Commitment

RukuMix is committed to protecting children and preventing child sexual abuse and exploitation (CSAE). We take this responsibility seriously and have implemented policies and features to keep our platform safe.

Age Requirements

• Not for young children: RukuMix is not designed for children under 13, and they should not use the app.
• Teens and parents: If you are 13–17, you should use RukuMix only with a parent or guardian's permission and guidance.
• Date of birth: We require a real date of birth during signup or onboarding (and as a one-time ask for existing users) so we can calculate age and place each user in an age group: under 18 ("minor") or 18+ ("adult").
• Age group separation: Under-18 users and adult users are kept completely separate across Discover, Say Hello, and matching. They cannot see, discover, or send interest signals across that line.
• Private DOB: Exact date of birth is stored privately and is not shown to other users. We use age grouping for safety and community separation, not to sell age data.
• Accurate age: Users must provide an accurate date of birth. Misuse or fake ages may lead to account action. We do not perform government ID checks.

How We Protect Children

Content Moderation

• We monitor all content posted on our platform
• We remove inappropriate content immediately
• We block users who violate our safety policies
• We use automated systems and human review to detect harmful content

User Reporting

• Users can report child safety concerns directly in the app
• Reports are reviewed immediately by our safety team
• We take action on all valid reports
• We cooperate with law enforcement when necessary

Account Actions

• We remove content and accounts that break our child safety rules.
• We block or restrict users who are reported for harmful or inappropriate behavior.
• We watch for suspicious behavior patterns and investigate reports.
• We may limit who can contact who based on age group separation (under 18 vs 18+), reports, and safety concerns.

Reporting Child Safety Concerns

If you see something that concerns you, report it immediately. We take all reports seriously.

How to Report in the App

• Open the profile or content you want to report
• Tap the "Report" button
• Select "Child Safety Concern"
• Provide details about what you saw
• Submit your report

What Happens After You Report

• We review your report within 24 hours
• We remove harmful content immediately
• We may suspend or ban accounts that violate our policies
• We report serious cases to law enforcement
• We keep your report confidential

Legal Compliance

RukuMix complies with all relevant child safety laws and regulations. We work with authorities to prevent and report child sexual abuse material (CSAM).

Our Legal Responsibilities

• We report CSAM to the National Center for Missing & Exploited Children (NCMEC)
• We cooperate with law enforcement investigations
• We comply with all regional and national reporting requirements
• We maintain records as required by law
• We train our team on child safety policies

International Compliance

• We follow laws in all countries where we operate
• We report to relevant authorities in each region
• We work with international child protection organizations
• We comply with data protection laws while protecting children

Prevention Measures

Before Content is Posted

• We clearly explain our safety and content rules during sign-up.
• We use technology to detect images and text that may break our child safety rules.
• We block known harmful accounts and devices when we detect abuse.
• We monitor for suspicious activity and patterns that may put children at risk.

Ongoing Protection

• We continuously monitor our platform
• We update our safety systems regularly
• We train our team on new threats
• We work with safety experts and organizations

Contact Us

Resources

If you or someone you know needs help, these resources are available:

• National Center for Missing & Exploited Children: missingkids.org
• Childhelp National Child Abuse Hotline: 1-800-422-4453
• RAINN (Rape, Abuse & Incest National Network): rainn.org
• CyberTipline: Report online at missingkids.org

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