RukuMix Support
Need help or have questions? Reach us directly and find quick links to key resources.
Last updated: December 9, 2025
Primary contact (App Store support)
support@rukumix.com · +250 791 919 625 · We aim to reply within one business day.
Key links
Find answers faster with our core policies and safety resources.
In-app feedback
You can also send feedback from Profile in the RukuMix app (categories such as bug, idea, issue, general, or positive). We store your message, category, account id, and display name so our team can review it. We may use feedback to improve the product. Feedback is not a guaranteed reply or private legal advice — for account or privacy requests, email us using the options above.
What to include in your message
- Your name and the best way to reach you (email or phone)
- A short description of your question or issue
- Steps to reproduce (if reporting a bug) and any screenshots
- For privacy/data requests, note whether it is an access, correction, or deletion request
Response times
Delete your account
You can delete your RukuMix account and all associated data at any time — directly in the app or by contacting us. View the full step-by-step instructions and data retention details.
Privacy & data questions
For anything related to data access, correction, or deletion, contact us and include the email tied to your account. You can also review our privacy commitments anytime.